Shipping & Delivery Policy

Last Updated: January 7, 2026

1. Overview

This Shipping & Delivery Policy explains how orders placed through floydexxmusic.com are processed, shipped, and delivered.

Floy Dexx Music operates as an independent artist platform in association with Davavi Music and Davavi Media Group for administrative, technical, and e-commerce support.

Orders are processed through WooCommerce and trusted third-party service providers.

2. Order Processing Time

Physical Merchandise

Orders are typically processed within 3–7 business days
Processing time does not include shipping time
Orders are not shipped on weekends or holidays

During high-volume periods (new releases, drops, promotions), processing times may be slightly longer.

3. Shipping Methods & Carriers

We may ship orders using:

USPS
UPS
FedEx
Other reputable carriers, depending on destination and availability

Shipping method options and estimated delivery times are displayed at checkout when available.

4. Shipping Rates

Shipping costs are calculated at checkout unless otherwise stated
Promotional free shipping offers may be available for limited times
Shipping fees are non-refundable

5. Domestic & International Shipping

Domestic (United States)

Estimated delivery: 3–10 business days after shipment
Delivery times may vary by location and carrier

International

International shipping availability may vary
Delivery times depend on destination, customs processing, and carrier
Customers are responsible for any customs duties, taxes, or import fees

6. Order Tracking

When available:

Tracking information will be sent via email once your order ships
Tracking updates are provided by the carrier, not directly by Floy Dexx Music

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for:

Delays or losses caused by incorrect addresses
Packages marked “delivered” by the carrier but not received

Reshipment may require additional fees.

8. Lost, Delayed, or Damaged Packages

Lost or Delayed

If your package appears lost or significantly delayed:

Please contact the carrier first using your tracking number
If unresolved, contact us and we will assist where possible

Damaged Items

If an item arrives damaged:

Contact us within 7 days of delivery
Include your order number and clear photos of the damage

Approved claims may result in a replacement or refund at our discretion.

9. Digital Product Delivery

Digital products (such as music downloads):

Are delivered electronically
May be available immediately or shortly after purchase
Are not subject to shipping timelines

Once delivered, digital products are considered fulfilled.

10. Delivery Disclaimers